Yesterday I got the paper on my door saying I miss my package because I had to be 21 to sign but I was not home today. I stayed home from work with my door wide open and waited for my package and, I got an email from the people saying that I missed my delivery and there was nothing hanging on my door. No nothing and when I called them they said that they tried to deliver and they never did so we drove out to the Tacoma branch to try to go pick up the package and the truck is still not there and it’s almost 8 o’clock.
I have been struggling for the past 9 years to get my packages delivered with this company. FedEx drivers don’t care if your package gets delivered or simply FedEx logistics are way far behind designed to give a good customer service. Many but many times I have told FedEx customer service and gave them my business hours (which are posted on my door) but they always keep delivering at the time they feel like, disregarding the business hours. In consequence my packages always get send back to the sender after FedEx third attempt of delivery, which THEY WILL ALWAYS ATTEMPT TO DELIVER out of my regular business hours!!
My package was hung on a rural fence rather than dropping it in the large, safe, legal delivery box right at the gate where FedEx delivers! The dogs destroyed everything of course! FedEx denied my claim. No reason. Just “No” “Denied”.
Everything is fine till the package comes to the door. Most of the time they don’t knock or ring a doorbell. The only time I know is my dog barking or I get ready to leave my house, that a package has arrived. I do not have time to keep checking the site to see if it was delivered.
I love using UPS but the small town where I live does not offer multiple drop off locations with convenient times for working people. And my packages usually arrive at the end of the day. I have never had an early delivery.
Very bad customer service. I was supposed get my package and the guy didn’t ring the bell, I heard my dog barking and it was the guy. When I went to the door the guy left. I called him and didn’t return back.
Fully Bonded and Insured
Locally Owned